Frequently Asked Questions

We offer four hosting packages designed for different needs:

• Starter Package ($20+): Perfect for small businesses with 10GB storage and 2-4 domains
• Business Package ($25+): For growing businesses with 50GB storage and up to 6 domains
• Pro Package ($15+): For developers with 100GB storage and advanced tools
• Enterprise Package ($20+): Large scale operations with 500GB storage and dedicated resources

Getting started is easy:

1. Choose a hosting package that fits your needs
2. Complete the order form with your details
3. Receive an invoice via email and make payment
4. Get your hosting credentials and control panel access
5. Upload your website files or install applications

We guarantee 99.9% uptime for all our hosting services. Our servers are monitored 24/7 and hosted in enterprise-grade data centers with redundant power and network connections.

We use cPanel, the industry-standard control panel that makes managing your hosting account easy. With cPanel, you can manage files, emails, databases, domains, and install applications with just a few clicks.

Yes! All hosting packages include free SSL certificates. SSL certificates encrypt data between your website and visitors, providing security and boosting your SEO rankings. We automatically install and renew your SSL certificates.

Absolutely! We offer one-click installation for popular applications including WordPress, Joomla, Drupal, Magento, and many others. You can install these applications directly from your cPanel.

We accept all major credit cards, PayPal, and bank transfers. All payments are processed securely through our payment partners. You'll receive an invoice via email after placing your order.

Our standard policy is that all hosting fees are non-refundable. However, we may consider refunds on a case-by-case basis for exceptional circumstances. Please review our Refund Policy for complete details.

We offer multiple support channels:

• Email: support@splashservices.store (24/7)
• Discord: Join our community for real-time support
• FAQ: Check this page for common questions
• Contact Form: Use our contact page for detailed inquiries

We can help you migrate your existing website to our servers. Contact our support team with details about your current hosting setup, and we'll provide guidance on the migration process. For complex migrations, we may offer assistance for an additional fee.