Refund Policy

1. General Refund Policy

At Splash Services, we strive to provide reliable hosting services and customer satisfaction. However, due to the nature of web hosting services and the immediate provisioning of resources, all hosting fees are generally non-refundable.

This policy applies to all hosting packages, domain registrations, SSL certificates, and additional services unless explicitly stated otherwise.

2. Exception Circumstances

We may consider refunds on a case-by-case basis under exceptional circumstances, including but not limited to:

• Service Unavailability: Extended periods of service downtime due to our technical failures (exceeding our SLA)
• Billing Errors: Duplicate charges or incorrect billing amounts
• Service Cancellation: Cancellation within 48 hours of initial order placement, before service activation
• Technical Impossibility: When we cannot provide the ordered service due to technical limitations

3. Non-Refundable Services

The following services are strictly non-refundable under all circumstances:

• Domain Name Registrations: All domain registrations and renewals
• Third-Party Services: SSL certificates, software licenses, and external services
• Setup Fees: Any one-time setup or migration fees
• Used Services: Any hosting service that has been actively used (websites uploaded, emails sent, etc.)
• Violated Terms: Services terminated due to Terms of Service or AUP violations

4. Refund Request Process

If you believe your situation qualifies for a refund under our exceptional circumstances policy:

1. Contact Support: Email support@splashservices.store within 30 days of the charge
2. Provide Details: Include your account email, order number, and detailed explanation
3. Documentation: Provide any supporting documentation or evidence
4. Review Process: Our team will review your request within 5-7 business days
5. Decision: You will receive a written response regarding the refund decision

5. Partial Refunds

In exceptional cases where a partial refund is approved:

• Refunds will be prorated based on unused service time
• Setup fees and domain registrations remain non-refundable
• Refunds will be processed to the original payment method
• Processing time may take 5-10 business days depending on payment provider

6. Service Cancellation

You may cancel your hosting service at any time, but:

• No refunds will be provided for the current billing period
• Service will continue until the end of the paid period
• Your data will be retained for 30 days after service expiration
• You are responsible for backing up your data before cancellation

7. Chargeback Policy

If you initiate a chargeback or payment dispute without first contacting us:

• Your service will be immediately suspended
• Your account may be permanently terminated
• We may pursue collection of any outstanding amounts plus fees
• We reserve the right to refuse future service

Please contact our support team before initiating any payment disputes to resolve issues amicably.

8. Force Majeure

We are not liable for refunds due to circumstances beyond our reasonable control, including:

• Natural disasters, acts of war, or terrorism
• Government regulations or legal requirements
• Internet infrastructure failures
• Third-party service provider outages
• Cyber attacks or security incidents

9. Account Credits

In some exceptional circumstances, instead of a monetary refund, we may offer:

• Account credits for future services
• Service upgrades at no additional cost
• Extended service periods
• Additional features or resources

Account credits have no cash value and cannot be transferred to other accounts.

10. Contact Information

For refund requests or questions about this policy, please contact us: